1. Who this notice covers
This website represents MedCentre Waterkloof as the physical multidisciplinary facility at 265 Main Street, Waterkloof, Pretoria. Independent providers at the address are separate responsible parties for information collected through their own websites, booking systems, forms and clinical processes.
2. Information this website may collect
If you submit the facility-enquiry form, the website may collect your name, email address, telephone number, role or organisation, enquiry type and message. Standard hosting logs may also record technical information such as IP address, browser details, requested pages and timestamps for security and operational purposes.
3. Why the information is used
Information is used to respond to facility, directory or clinical-space enquiries; maintain website security; correct directory information; and manage legitimate administrative follow-up. It is not used by MedCentre to create a clinical record.
4. Sharing and service providers
Information may be processed by the website host, email provider or technical service providers where necessary to operate the site and respond. It may also be disclosed where required by law. MedCentre does not automatically share facility-form information with every resident provider.
5. Provider-specific enquiries
If your message belongs to a resident provider, you may be directed to contact that provider through its own official channel. MedCentre cannot guarantee that clinical messages sent to the wrong channel will be actioned.
6. Retention
Facility-enquiry correspondence is retained only for as long as reasonably necessary for the enquiry, facility administration, legal obligations or dispute management. Server logs may be retained according to hosting and security requirements.
7. Cookies and third-party content
The core website does not require advertising cookies or user accounts. Embedded map content and external provider links may be governed by the privacy practices of those third parties.
8. Security
Reasonable technical and organisational safeguards are used, but no internet transmission or email system can be guaranteed completely secure. Avoid submitting sensitive information through the facility form.
9. Your choices and rights
You may request access to, correction of or deletion of personal information held for a facility enquiry, subject to applicable legal limitations. You may also object to or restrict certain processing where applicable.
10. Contact
Privacy questions concerning this website or facility enquiries can be sent to info@themedcentre.co.za. Questions about patient records or provider-specific data must be directed to the relevant independent provider.
11. Updates
This notice may be updated when the website, facility processes or legal requirements change. The effective date at the top identifies the current version.